LGBTIQ Inclusive Youth Services

It is important that services that support young people are truly inclusive of lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) young people. This is especially so in regional areas where LGBTIQ young people are less likely to have access to LGBTIQ-specific services and more likely to be isolated.

Is your organisation looking for subsidised training opportunities? NOW AVAILABLE:

The business case for diversity and inclusion is well established with evidence linking workplaces that value diversity and that are free of discrimination, being more productive, having greater employee satisfaction, and increased creativity and innovation. Organisations and services that are inclusive and diverse means your clients, staff and communities will feel respected and welcomed.  This has the added benefit of mitigating risks in relation to client harm, staff wellbeing and organisational reputation.

The Office for Youth and SHINE SA have partnered to provide opportunities for LGBTI inclusion training at both an organisational level and individual staff level.

Organisational training - HOW2 Create Inclusive Services training

The 2018 round of SHINE SA’s HOW2 Create Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Inclusive Services training program commences in August.  The HOW2 program is based on a set of six national quality standards developed by Gay and Lesbian Health Victoria (GLHV), in conjunction with QIP (Quality, Innovation & Performance), known as Rainbow Tick Accreditation.

New subsidy for youth organisations and services 

Over 2018 and 2019, the Office for Youth in partnership with SHINE SA, will offer a subsidy to contribute towards the costs of completing the HOW2 training program for eligible organisations that deliver a significant component of their services to young people (12-24 years).  Regional organisations that provide services to young people are strongly encouraged to apply.  Access to the subsidy is subject to meeting the eligibility criteria.  Further details about the subsidy are available on the SHINE SA website.

By enrolling your organisation in this program, key staff in your organisation will gain the knowledge and skills to drive organisational change to become safer and more inclusive for LGBTI clients, staff and communities. Your organisation will benefit immediately from the implementation of practical exercises in the workplace and completion of the HOW2 program will lay the foundations for successfully achieving Rainbow Tick Accreditation.

One of SHINE SA’s 2017 participants, St John’s Youth Services Management, described the impact of the program:

“This training was of the highest standard, giving us as an organisation the platform, tools and thinking to commence our journey to provide thoughtful inclusive services and practice to the LGBTIQ community, in particular the young people we work for and the workforce that provides that service and care. The result is the St John’s Youth Services LGBTIQ Working Group, established in March 2017 to ensure LGBTIQ young people receive the best possible services both within and beyond St John’s Youth Services, and to give employees a forum from which to celebrate and contribute to diversity practices in the workplace. Thank you to SHINE SA for providing this inspiring training.”

For further information about the HOW2 program, see the SHINE SA website or contact

Staff training - Regional Foundations of LGBTI Inclusion Training

The Office for Youth is sponsoring the provision of SHINE SA’s Foundation of LGBTI Inclusion training for staff and volunteers in youth-oriented organisations across regional South Australia.

The Foundations of LGBTI Inclusion training is a half-day (4 hour) workshop that gives participants an overview of the knowledge needed to create an inclusive workforce. The workshop explores topics such as gender diversity , inclusive language and anti-discrimination laws.  Also covered are key areas of focus for increasing awareness and cultural sensitivity, creating a safe and inclusive environment and where to access further resources and support.

While dates are yet to be finalised, it has been confirmed that SHINE SA will deliver the Foundations of LGBTIQ Inclusion training in the following six (6) regional locations: Port Pirie, Whyalla, Berri, Mt Gambier, Murray Bridge and Port Lincoln. Dates for the Regional training will be released on the Office for Youth and SHINE SA Websites once available.

For more information about Foundations of LGBTI Inclusion Training see the SHINE SA website or contact Alternatively, contact Katriona Kinsella, Office for Youth, on (08) 8413 8178 or email

More information about the Department of Human Services' (DHS) support for LGBTIQ communities is on the DHS website.