LGBTIQ Inclusive Youth Services

It is important that services are inclusive of all young people, including those who identify as lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ). This is especially important in regional areas where LGBTIQ young people are less likely to have access to LGBTIQ-specific services and may be isolated. In 2018 and 2019, DHS Youth and SHINE SA partnered to provide LGBTI inclusion training for services at both an organisational level and individual staff level.

Organisational training - HOW2 Create Inclusive Services training

SHINE SA’s HOW2 Create Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) Inclusive Services program is based on a set of six national quality standards developed by Gay and Lesbian Health Victoria (GLHV), in conjunction with QIP (Quality, Innovation & Performance), known as Rainbow Tick Accreditation.

In 2019, eligible organisations that deliver a significant component of their services to young people (12-24 years) can receive up to 100% subsidy for the cost of this training.  Regional organisations that provide services to young people are strongly encouraged to apply.  Access to the subsidy is subject to eligibility criteria.

In 2017, St John’s Youth Services staff, described the impact of the program:

“This training was of the highest standard, giving our organisation the platform, tools and thinking to commence our journey to provide thoughtful inclusive services and practice to the LGBTIQ community, in particular the young people we work for and the workforce that provides that service and care. The result is the St John’s Youth Services LGBTIQ Working Group, established in March 2017 to ensure LGBTIQ young people receive the best possible services both within and beyond St John’s Youth Services, and to give employees a forum from which to celebrate and contribute to diversity practices in the workplace. Thank you to SHINE SA for providing this inspiring training.”

For further information about the HOW2 program, see the SHINE SA website or contact

Individual staff training - Regional Foundations of LGBTI Inclusion Training

Over 2018 and 2019, DHS subsidised SHINE SA’s Foundation of LGBTI Inclusion training for staff and volunteers in youth-oriented organisations across regional South Australia. The workshops reached staff providing critical services to young people living in Whyalla, Mount Gambier, Berri, Port Pirie and Port Lincoln, with the final workshop in the series to be delivered in Victor Harbor soon.

The Foundations of LGBTI Inclusion half-day training gives participants an overview of the knowledge needed to create an inclusive workforce. The workshop explores gender diversity, inclusive language and anti-discrimination laws.  Also covered are key areas of focus for increasing awareness and cultural sensitivity, creating a safe and inclusive environment and where to access further resources and support.

For more information about Foundations of LGBTI Inclusion training see the SHINE SA website, or contact

More information about DHS’ support for LGBTIQ communities visit DHS LGBTIQ Inclusion.